We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs.

Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery option for best results. Have your order number & the email used to purchase your order ready.

The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.

• Order number
• Your email used to purchase your order
• Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.

In the event of lost / stolen:
• Tracking emails, a copy of police report, any security footage (if available)
• Any other relevant supporting documents/emails

Where a claim for damaged, lost or stolen has been accepted, we will settle by the following way(s):
• Resupply you with a new item (where stock is available); or
• If good(s) is out of stock we will refund you the order.

We encourage you to lodge your claim with us as soon as possible and we endeavour to investigate all claims efficiently and effectively.

Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Protecting your privacy and the confidentiality of your personal information is very important to NTI Shipping & Delivery Insurance and is fundamental.

When you give your personal information, it is a serious responsibility. Both NTI and us are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used.

Personal order information collected to protect your purchase deliveries will be handled in accordance with NTI Limited’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth). See here for more https://www.nti.com.au/privacy-statement